Adventnet ManageEngine ServiceDesk Plus 7.0


Free
37.89 MB
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Publisher Description



ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software whose features include contract managenent, purchasing and knowledge management functionalities. It has an ITIL ready version too. By integrating Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge base in one low-cost, easy-to-use package, ServiceDesk Plus gives you the ability to improve productivity of your IT Service team and keep your end-users happy.
ServiceDesk Plus enables end-users to submit tickets via an online web form or through email. It automates several key workflow tasks such as case routing, acknowledging requester, technician notification and handling of SLA rules. It includes a Solutions module that allows you to document best practices and solutions to common problems in an online knowledge base.
ServiceDesk Plus offers accurate inventory tracking functionality across Windows and Linux workstations. It can also track software licenses and let you know the number of over-utilized or under-utilized licenses across your organization.
ServiceDesk Plus can help you maintain a complete product catalog based on product type, that lists all assets owned by your organization. It can generate Purchase Orders, send them through email and keeps track of outstanding POs & completed purchases. It also provides import of requesters & assets from .csv files & user satisfaction survey.
Version 7.0 adds Enhanced Active Directory Integration, enhanced purchasing system with approver, business rules for better request management, ability to group similar requests and assign to queues, comprehensive custom reports, announcement boards, enhanced list views, billing based on time spent on request, HTML editors for solutions and notifications, ITIL ready functionalities & more.
Incident mgmt, Problem mgmt, Change mgmt & CMDB has been implemented with all functionalities.
The Free Edition allows a single Technician manage upto 25 Workstations.

Adventnet ManageEngine ServiceDesk Plus is a free software application from the Helpdesk & Remote PC subcategory, part of the Business category. The app is currently available in English, Chinese, ChineseSimplified, ChineseTraditional, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Irish, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Serbian, Spanish, Swedish, Vietnamese and it was last updated on 2007-11-01. The program can be installed on Windows2000, WinXP, Windows2003, Linux.

Adventnet ManageEngine ServiceDesk Plus (version 7.0) has a file size of 37.89 MB and is available for download from our website. Just click the green Download button above to start. Until now the program was downloaded 78 times. We already checked that the download link to be safe, however for your own protection we recommend that you scan the downloaded software with your antivirus.

Program Details



General

 
Publisher AdventNet Inc
Released Date 2007-11-01
Languages English, Chinese, ChineseSimplified, ChineseTraditional, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Irish, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Serbian, Spanish, Swedish, Vietnamese

Category

 
Category Business
Subcategory Helpdesk & Remote PC

System requirements

 
Operating systems linux, windows

Download information

 
File size 37.89 MB
Total downloads 78

Pricing

 
License model Free
Price N/A

Version History



Here you can find the changelog of Adventnet ManageEngine ServiceDesk Plus since it was posted on our website on 2015-04-24. The latest version is 7.0 and it was updated on soft112.com on 2017-07-01. See below the changes in each version:

version 7.0

posted on 2007-11-01

Help Desk, Asset Management, ITIL ready Help Desk, Purchase Management, Contract Management






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Release Date: 2007-11-01
Publisher: AdventNet Inc
Operating System: linux, windows